1. Collecting and using information
We will limit the information we collect to what we need for those purposes, and we will use it only for those purposes. We will obtain your consent if we wish to use your information for any other purpose, such as a testimonial for our website.
2. Releasing information
We do not release any information to other persons outside of www.fordclassics.com unless: (A) we have your consent to send your information to other companies offering parts, products or service in relation to your inquiry or (B) where we are required or permitted to do so by law.
3. Protecting information
We will protect your information with appropriate safeguards and security measures. We will retain your information only for the time it is required, whether by response to an online form inquiry or by classified ad.
Why we ask for your information
We ask you for information to establish and serve you better. We obtain our information directly from you via an online form. The information we ask for depends on the extent of your inquiry or service you want. For every inquiry or service, we ask for your name, address and some contact information. Here is why we need some of this information we ask you to provide.
Email address, Phone number, City, State and Country.
This helps us answer your inquiry via email or telephone. In the event that an email is typed incorrectly onto the online form and we are unable to contact you through this medium, we may refer to a telephone number, if provided, although we are not obligated to do so. With classified ads, we often post both the email address and telephone number in the ad so contact can be made either way in addition to your general location, (i.e.: city, state and country).
Serving you better
With only your consent, will we share your information with certain vendors or companies that deal with parts, products or service related to the classic car industry. This will help us serve you better and determine whether any products or services from the classic car market may benefit you.
We want to serve you better and meet your customer service expectations. Agreeing to let us share your information within www.fordclassics.com helps us to meet this goal. It lets us instantly recognize your total relationship with www.fordclassics.com, no matter when or where you contact us. It also means that changes to your information, such as updated email or snail mail addresses or telephone numbers, can be made once and be effective for all your classified ads with www.fordclassics.com
Sharing your information also helps us determine your classic car project needs because it allows us to review what’s available on today’s market.
When we release information
We are not in the business of selling customer lists or information to others. However, we may release your information to parties outside www.fordclassics.com, specifically:
When required or permitted by law.
We must give information in response to a valid demand, search warrant or other legally valid enquiry or order. We may disclose information to help us collect a debt owed to us by you. We may also disclose information to an investigative body in the case of a breach of agreement or contravention of law – this helps prevent fraud, money laundering or other criminal activity.
When you give us consent.
More often than not, we know of a particular vendor who may be able to assist you with your classic car project, repair or restoration endeavor. As such, we may send your information from our online form to the vendor or company, BUT only with your consent in advance. Otherwise, you will receive a response from us as to what vendors you may wish to contact that may be able to assist you in your endeavors.
How we protect your information
We will protect your information with appropriate safeguards and security measures. We have thorough security standards to protect our systems and your information against unauthorized access and use. The length of time we retain information varies depending on the product or service and the nature of the information. For example, after we have received your online form inquiry and a response is generated, your information is then permanently deleted from our system. In the event that your online form is a classified ad submission, the information obtained will be kept on file for the duration of the classified ad posting, which is approximately 3 months or earlier if you decide to delete your ad. This helps us verify who you are when/if changes are made to update your classified ad. When your information is no longer needed for the purposes explained to you, we have procedures to destroy, delete, erase or convert it to an anonymous form.
When we provide information in response to a legal enquiry or order, we ensure that the order is valid and we disclose only the information that is legally required. All employees of www.fordclassics.com are familiar with the procedures that must be taken to safeguard customer information. And to us, protecting the confidentiality of your information is more than a procedure – it’s part of our job.
Respecting your preference
In most cases, filling out an online inquiry form does not require more than a valid email address and the contents of your inquiry. You are not required to fill out any other fields. For classified ads, however, you are obligated to fill out all the desired fields marked with an asterisk. A field that is marked with an asterisk and is ignored may delay the posting of your ad or the inability to post it entirely.
Addressing your concerns
If you have any questions, concerns about privacy, confidentiality or how a request for information was handled, you can take the following actions. If you choose to mail, fax or email us, please include your full name, address and telephone number. Contact us in one of the following ways:
• Mail: Customer Feedback, C/O: American Classics, P.O. Box # 202, Pain Court, Ontario N0P 1Z0
• Or e-mail us by clicking here:
Protecting your privacy and the confidentiality of your personal information has always been fundamental to the way we do business with you at www.fordclassics.com, whether over the Internet or over the telephone.
Visiting our information sites
When you go directly to the information portion of our websites and move from page to page or read pages, we learn which pages are visited and the address of websites that you visited immediately before coming to our websites. However, none of this is associated with you as an individual. It is measured only in aggregate. We use this information to find out how many people visit our website and which sections of the sites are visited most frequently. This helps us to know what type of information is most useful to you so that we can improve our website and make it easier for you to access information. We record the statistical information on the numbers of visitors to our websites, but no information about you in particular will be kept or used.
Email comments, questions or responses
When you send us an email or when you ask us to respond to you by email, we learn your exact email address and any information you have included in the email. After a response is generated, your email is then deleted from our records. However, if your online form response generated is for a classified ad, your online form request is kept on file until your classified ad expires or is deleted by you. Remember that email sent over the Internet is generally unencrypted. We recommend that you use caution when forwarding free-format email messages to us.
Submitting a Testimonial
When you submit your comments to be posted for a testimonial, we learn your answer or any opinions or information that you volunteer. We will use your submission for the purpose of posting along with your first initial, last name, city, state and country. We use this information to show our viewers the broad spectrum of people’s comments from across the globe visiting our site.